Privacy Policy

Effective Date: October 1, 2020

TrueRaiser We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or utilizing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information may include both personal and non-personal data.

1.1 Personal Information

Personal information refers to any information that can be used to identify you. We may collect the following types of personal information:

Contact Information: This includes your name, email address, phone number, and mailing address. We use this information to communicate with you regarding your account, provide customer support, and send important updates about our services. Ensuring accurate contact information helps us maintain a reliable line of communication with you. You can update your contact details at any time through your account settings or by reaching out to our support team.
Account Information: When you create an account with us, we collect information such as your username, password, and profile information. This data helps us manage your account and provide personalized services. We recommend using a strong password and updating it regularly to protect your account. If you suspect any unauthorized access to your account, please contact us immediately.
Payment Information: For transactions, we collect payment information such as credit card details or other financial information necessary for processing payments. We ensure that this information is stored securely and only used for transaction purposes. We do not store sensitive payment details beyond what is necessary for processing payments. We work with reputable payment processors to ensure the security of your financial information.
Demographic Information: We may gather demographic details such as your age, gender, occupation, and location. This information helps us understand our user base better and tailor our services to meet your needs. It also allows us to enhance user experience by analyzing trends among different demographic groups. This data is used in aggregate form to identify user trends and improve our offerings.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This may include:

Device Information: We collect data regarding your device, including your IP address, browser type, operating system, and device identifiers. This information helps us enhance the user experience and troubleshoot any technical issues. We may also collect information about the network you use to access our services. For example, we may analyze the types of devices used to access our website to improve compatibility and functionality.
Usage Data: We track information about how you use our website, such as the pages visited, time spent on each page, and the links clicked. This data allows us to analyze trends and improve our services, ensuring a more user-friendly experience. We may also analyze how different users interact with our services to identify areas for improvement and optimize our content.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files that are placed on your device. You can control the use of cookies at the individual browser level, and we provide detailed instructions on how to manage your cookie preferences. Additionally, we may use third-party cookies to enhance our marketing efforts and analyze user behavior across different websites. Our cookie policy details the types of cookies we use and their purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To create and manage your account, process transactions, and deliver the services you request. This includes facilitating communications between you and our team. We aim to ensure that our services meet your expectations and deliver value to you. Our dedicated support team is always ready to assist you with any inquiries or concerns.
Communication: To communicate with you about your account, respond to your inquiries, send you important updates regarding our services, and provide customer support. We may also send you service-related announcements or updates. Your feedback is crucial to us, and we may reach out to you for feedback to enhance our offerings. We will ensure that all communications are relevant and of interest to you.
Marketing and Promotions: To send you promotional materials, newsletters, and other marketing communications that may be of interest to you. We will only send you such communications if you have opted to receive them. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails. We may also conduct surveys to better understand your preferences and interests, which helps us tailor our offerings.
Personalization: To tailor our services and content to your preferences and improve your experience on our website. This includes suggesting relevant services based on your usage patterns. We strive to make your interactions with us as personalized and meaningful as possible. Our goal is to provide a seamless experience that aligns with your specific needs.
Research and Analysis: To analyze usage patterns, track the effectiveness of our marketing efforts, and enhance our services. We may conduct surveys or collect feedback to understand user needs and preferences. This analysis helps us make informed decisions about product development and service improvements. We also use data analytics tools to derive insights from user interactions, which guide our future strategies.
Legal Compliance: To comply with applicable laws, regulations, and legal requests. This may involve retaining certain information as required by law or responding to lawful requests from public authorities. We are committed to transparency and will notify you of any requests for your information from law enforcement or other government agencies whenever possible. Our legal team ensures that all practices comply with current regulations.

3. Sharing Your Information

We are committed to protecting your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf. These services may include:

Payment Processing: We partner with trusted payment processors to handle financial transactions securely. We do not store your payment information and rely on reputable third-party services to ensure secure transactions. Our payment partners adhere to strict security protocols to protect your financial data.
Data Analysis: We may use third-party analytics services to help us understand user behavior and improve our website. These services may collect information about your usage patterns to provide insights into how we can enhance our offerings. We only share aggregated data that does not identify individual users.
Email Delivery: We may engage third-party services to manage our email communications. These services help us ensure that our communications are delivered effectively and allow us to analyze engagement metrics. We use these insights to improve our marketing strategies and content.
Hosting Services: We may utilize third-party hosting providers to store our website and data securely. Our hosting partners maintain high-security standards to protect your information. We conduct regular audits of our hosting providers to ensure compliance with our security protocols.
Customer Service: We may work with external customer service providers to assist you in resolving any issues you may encounter. This partnership allows us to provide timely and efficient support. All external partners are required to maintain the confidentiality of your information.

These service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose. We take steps to ensure that any third-party service providers we work with adhere to similar privacy standards.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities. This includes complying with court orders, subpoenas, or other legal processes or to protect our rights or the rights of others. We will take reasonable steps to ensure that any such disclosure is consistent with applicable laws. In such cases, we will notify you whenever possible unless prohibited by law.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your personal information is subject to a different privacy policy. We will ensure that your personal information remains protected during any such transfer, and we will inform you of your rights in relation to your data following the transfer.

4. Data Security

The security of your personal information is important to us. We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access. We implement various security measures, including:

Data Encryption: We use encryption to protect sensitive information transmitted over the internet. This ensures that your personal information is safeguarded during transmission. Our encryption protocols comply with industry standards, and we continually assess and enhance our security measures.
Access Controls: We limit access to personal information to employees and service providers who need it to perform their job functions. All employees are trained on the importance of maintaining the confidentiality of user data. We conduct regular audits to ensure compliance with our data protection policies, and any employee found violating these policies is subject to disciplinary action.
Regular Security Audits: We conduct regular security assessments to identify and mitigate potential vulnerabilities. This includes reviewing our security protocols and updating them as necessary. We also stay informed about the latest security threats and implement proactive measures to address them.
Incident Response Plan: In the unlikely event of a data breach, we have established an incident response plan to mitigate any potential risks and ensure prompt communication with affected users. We take breaches seriously and will notify you promptly if your personal information is compromised, detailing the nature of the breach and the steps we are taking to resolve the issue.
Data Retention Policy: We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we take steps to securely delete or anonymize it.

While we implement these security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have certain rights concerning your personal information. Depending on your location, these rights may include:

Access to Information: You have the right to request copies of your personal information held by us. We will respond to your request within a reasonable timeframe and provide you with access to your information. This includes detailed information on the data we hold about you and its usage.
Correction of Information: You have the right to request that we correct any inaccurate or incomplete personal information. If you believe any information we hold about you is incorrect, please contact us to request corrections. We will review your request and make the necessary changes promptly.
Deletion of Information: You may request the deletion of your personal information, subject to certain legal exceptions. We will assess your request and, if approved, delete your information from our records. Please note that certain information may need to be retained for compliance purposes.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Please note that withdrawing your consent may affect your ability to use certain features of our services. We will ensure that your withdrawal is processed promptly and will confirm the action taken.
Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format or request that we transfer your data to another controller. We will assist you in this process to ensure your data is accessible in a convenient format.

To exercise any of these rights, please contact us using the contact information provided below. We may require verification of your identity before processing your request.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. When you leave our website, we recommend you read the privacy policy of every site you visit to understand their practices regarding your personal information. If you decide to access any third-party links, you do so at your own risk.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We encourage parents to monitor their children’s online activity and educate them about safe internet practices. In the event that we inadvertently collect information from a child, we will delete it as soon as possible upon verification.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy. If we make material changes that affect your rights, we will provide you with notice via email or through a prominent notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@TrueRaiser.com